Error 404 Not Found – How to Fix It?

If, after entering a search query and following a link to the website, a user sees the message 404 Not Found in the browser, it means the requested page cannot be found. This is a server-side message saying that either you entered an incorrect page address, or the page has been moved or deleted. This error can have various causes. Let's look at how to fix it when the system reports that the file was not found.

How to fix the error

As a user, you can do the following:

• press "F5" to reload the page;
• check that the website address is spelled correctly;
• clear your browser cache;
• check whether the website opens on another device (a tablet or smartphone). If the website already opens for your friends but not for you, your internet provider may be updating its DNS servers.

A webmaster can fix this error as follows:

• check that the directory names are correct. Connect via FTP with Total Commander or FileZilla and make sure the files are in the /website_name/ folder. You can find this folder under "Control Panel->Hosting->My Websites->website name";
• make sure the name has no extra characters (digits or letters);
• if users see the 404 error code when visiting your website, check via FTP that the .htaccess file exists. If it has a different name, such as htaccess.txt, rename it as shown above.

"404 Not Found" can also appear for other reasons. Only experienced Ukrhost specialists can fix errors that occur on the hosting. Users and webmasters can contact our company for help from any city in Ukraine.